Dubai May 6, 2022:

During a meeting at the Authority’s headquarters, the Board of Directors reviewed a report on FTA’s plans to further enhance its tax system’s procedures and upgrade its services. The Authority wishes to offer customers fast and hassle-free services on an easy-to-use digital platform in line with international best practices. The report called for implementing a host of initiatives to advance the FTA’s performance through continuous development and follow-up that uplift its tax system efficiency to meet taxpayers’ aspirations. On a different note, the FTA Board also examined the progress made in developing the draft corporate tax law.

HH Sheikh Maktoum issued directives to maintain the pace of upgrades to FTA’s services, boost the UAE’s competitive edge in terms of services offered, and support the country’s vision to become the world’s highest-ranking government on trust and performance indicators. The directives call for focusing on the customer and enhancing competencies to become a world leader in government services, drawing on UAE’s principles for the next 50 years.

The Happiness of FTA Customers

FTA’s reports demonstrate its efforts to maintain high performance scores across all activities and elevate its services to ensure satisfaction of all customers from varied segments of the society. His Highness iterated “FTA is committed to strengthening its relations with all entities involved in implementing the tax system in the government and private sectors, and to fulfilling its role in driving nationwide economic diversification policies through the administration and collection of federal taxes, in line with best practices.”

HH Sheikh Maktoum explained “The Authority is constantly reviewing its executive regulation for each tax legislation in order to ensure top-level performance and streamlined procedures. The phases ahead will witness sweeping developments and upgrades to tax systems in order to enhance overall service quality.”

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